Refund Policy

Refund Policy

1. Scope of application

This policy applies to printing services ordered by customers on our website or in written order, including the entire process of design, pre-press, printing, and post-processing. It does not apply to additionally agreed project design fees or non-standard items.

2. Refund Conditions

1. Customer change requirements

   • If the customer cancels or changes the order in writing before the order is confirmed (before the deposit is paid), the payment will be fully refunded.

   • After paying the deposit, if the customer cancels the order for personal reasons, the refund amount will be deducted from the costs incurred (such as die making and design draft labor costs), which usually does not exceed 50% of the deposit.

2. Our Company Responsibilities

   • If the company makes a major mistake (printing double images, missing prints, missing corners, cutting errors, etc.) and the problem cannot be remedied within a reasonable time after confirmation, the customer may choose to return the product and receive a full refund (including the deposit and the final payment).

   • If the order cannot be completed due to force majeure, a refund will be made based on the actual cost.

3. Refund Time Limit

• Customers should apply for a refund within 7 days (inclusive) after the relevant situation is confirmed;

• The Company will complete the review and execute the refund within 14 days from the day after receiving the complete refund application documents.

4. Refund Method

• The original payment method (bank/ATM transfer) will be given priority for refund. If the original payment method is inconvenient, both parties may agree in writing to refund by equivalent wire transfer or other methods;

• If the item has been stored by the logistics company or our company and has incurred fees, a refund will be made based on the actual number of days of storage or after deducting the shipping fee.

5. Refund Process and Documents

1. The customer submits a written refund request and specifies: order number, reason for request, and refund account information;

2. The company will reply to the review progress within 3 days after receiving the application;

3. After approval, the refund will be completed within 14 days and the customer will be notified by email;

4. If there are any deductions from the refunded amount, the details of the deductions will be stated in the notification.

6. Non-refundable scope

No refund will be provided in the following circumstances:

• The customer requests a refund due to minor defects (see Article 8.2 of "Returns and After-sales");

• The customer fails to cancel or raise an objection within the prescribed time limit (beyond the time limit in Article 3 of this Policy);

• The files provided by the customer contain infringing or illegal content, making the order unable to be executed;

• Special order products, limited edition products or one-off event products that have been completed and received by the customer.

7. Disputes and Negotiation

If the customer has any objection to the refund amount or process, the two parties shall first negotiate in a friendly manner; if the negotiation fails, the dispute resolution mechanism in Article 16 of the "Terms of Service" shall be followed.